01
Answer
Give callers a responsive experience instead of sending every after-hours or overflow call directly to voicemail.
AI AFTER-HOURS & OVERFLOW CALL SERVICE
Keep the next customer from reaching voicemail.
Gray Relay answers when your team cannot—helping service businesses capture caller information, handle approved questions, identify urgent needs, and route opportunities for follow-up.
After-hours coverage
Lead capture
Operational alerts
Always On. Always Forward.
A front desk that stays available.
1
Customer callsAfter hours or during overflow
2
Gray Relay answersUsing your approved business information
3
Your team gets the leadReady for follow-up
24/7-readyfor configured after-hours coverage
Multi-industryauto body, HVAC, plumbing & more
Human handofflive transfer when configured
SMS/MMS-readyfor compliant operational workflows
HOW IT WORKS
Built around the calls your business already receives.
Gray Relay is configured around your hours, services, service area, approved FAQs, escalation rules, and notification preferences.
02
Engage
Answer approved questions about hours, location, services, service area, and other information you control.
03
Capture
Collect the caller's contact details, reason for calling, service needs, and other information needed for follow-up.
04
Route & notify
Escalate configured calls and send your team operational lead or call notifications when appropriate.
BUILT FOR SERVICE BUSINESSES
When a missed call can mean a missed job.
Gray Relay is designed for businesses where callers often need an answer now—not another voicemail box.
- Auto body & collision repair
- HVAC & plumbing
- Contractors & home services
- Other local service businesses
CONFIGURED TO YOUR BUSINESS
Business hours✓
Services & service area✓
Approved FAQs✓
Transfer rules✓
Lead notifications✓
TRY IT YOURSELF
Call a live Gray Relay demo.
Hear how the service handles a real inbound conversation. These numbers are demonstration lines and are not customer-service numbers for an actual shop.
Clear, consent-based messaging.
Gray Relay uses service-related SMS/MMS only where appropriate consent has been provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.